Return Policy
Replacements:
If a product is delivered damaged or defective, you must send us a high-quality image or video of the damage or defect in order for a replacement to be issued. If your order has been in transit longer than 5 days outside of the estimated delivery window of the country the order is being shipped to, we will issue a replacement order to be shipped.
Processing time (the amount of time it takes to issue a tracking code and ship the order) is separate from shipping time.
Lost or Stolen Packages
For lost in transit or stolen packages, there's two options available to you. We can either refund you for the entire order OR we will ship out a single replacement per order, free of charge -- it's completely up to you.
Incorrect Shipping Information
Ensure your shipping details are correct at checkout. We cannot be responsible for items delivered to the wrong address due to incorrect information provided by the customer. Contact us immediately if you notice an error.
Customs, Duties, and Taxes
Mareslie Apparel is not responsible for any customs or import duties that may apply. Any fees imposed during or after shipping are the responsibility of the customer.
Contact Us
If you have any questions or concerns about your order, please contact us at mareslie143@gmail.com. We are happy to assist you.